Shipping & Returns
Shipping rates
UK
STANDARD
Royal mail is £4 - FREE when you spend £20
Receive your order in 3-7 days including Saturdays
EXPRESS
Royal mail is £5.20 - FREE when you spend £40
Receive your order in 1-2 days including Saturdays
Tracking
We ship all orders via Royal Mail.
The recipient's name and confirmation of delivery can still be viewed at
www.royalmail.com/track-your-item
Returns
Returns
PERISHABLE ITEMS
Returns can not be accepted for any perishable goods. Since our matcha are considered perishable, we can not accept returns for these perishable items once opened.
NON PERISHABLE ITEMS
We only accept returns and exchanges for non perishable items within 14 days of purchase.
Items must be returned in their original condition. Once we receive the returned item a full refund will be issued via the original payment method on approval after inspection.
To initiate you refund please contact us here quoting your order number.
Refunds
LOST OR DAMAGED ITEMS
Parcels which have not been delivered after 7 business days will be considered lost and refunded in full.
We will offer refunds for any items deemed defective by Moicha - these items must be returned prior to exchange in the original, unopened, factory sealed packaging.
Moicha, defines defective items as:
Food Items: Unfit for safe consumption, due to its age, contamination, or packaging damages.
Non-food Item: Unfit for use, due to any visible damages, including breaks, tears, or contamination of any sort.
ITEMS IN TRANSIT
Refunds cannot be issued when items are in transit.